SHIPPING POLICY

SHIPPING

What are the delivery charges?

Delivery charges vary by Seller.

Sellers may incur higher shipping costs for low-value items. A nominal delivery charge helps offset logistics costs. Check your order summary for individual product fees.

• UAE Delivery : 1–2 working days, flat rate of AED 10 .
• U WINN products under AED 100 may incur a AED 10 delivery charge. Orders AED 100+ ship free.

ELECTRONIC products are only shipped within the UAE

Why does the delivery date not match the timeline?

Delays may occur due to holidays (including Sundays) observed by Sellers or courier partners.

What is the estimated delivery time?

Delivery times depend on:

• Seller processing time (listed on product pages).
• Product availability.
• Destination and courier serviceability.

Are there hidden costs (VAT, etc.)?

No hidden charges. Prices on U WINN are final. Delivery fees (if applicable) are disclosed separately.

Why does delivery time vary per Seller?

Delivery times depend on:

• Seller location and inventory.
• Shipping destination.
• Courier partner efficiency.

Enter your pin code on product pages for accurate estimates.

Seller does not ship to my area. Why?

Serviceability depends on:

• Seller shipping policies.
• Legal restrictions on certain products.
• Courier availability.

Why is CoD unavailable in my location?

CoD availability depends on courier partner policies and order value limits. Check your pin code on product pages for CoD eligibility.

How do I arrange a return pick-up?

Contact U WINN to initiate a return. U WINN will arrange pick-up where possible. If unavailable, use a third-party courier (fees borne by the Seller).

I didn’t receive my order but got confirmation.

Report the issue within 7 days of delivery confirmation for investigation.

What do product tags mean?

• In Stock : Ships within 1–3 business days.
• Available : Procured upon order (timeline varies).
• Preorder/Forthcoming : Ships on release date (+4–5 days).
• Out of Stock/Temporarily Unavailable : Use “Notify Me” for updates.
• Permanently Discontinued/Out of Print : No longer available.

Does U WINN deliver internationally?

No. Deliveries are restricted to the UAE. Purchases can be made globally with UAE-issued or supported credit/debit cards, but delivery addresses must be in the UAE.